Frequently Asked Questions
Everything you need to know about shopping at Downpour.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items with original tags still attached within 30 days of purchase. Use our online portal to generate a prepaid return label.
How do I find my correct size?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Downpour, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey from our warehouse to your doorstep.